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Windsong Western Show Apparel

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Quality Guarantee, Payment, Shipping Information &

 Refund/Exchange Policy

Quality Guarantee 

Every product purchased at Windsong Western Show Apparel carries our 100% WINDSONG WESTERN SHOW APPAREL Satisfaction Guarantee, which is our pledge to you.  This pledge insure that every item you purchase from Windsong Western Show Apparel regardless of retailer, meets our high standards. 

Your experience with Windsong Western Show Apparel doesn't end after you receive your product. Customer service and support are our highest priority and we pride ourselves on making the buying experience as seamless and easy as possible. Additionally, we listen to your feedback and focus on constantly improving our products and offerings.  Our guarantee policy helps us operate efficiently, which keeps our costs lower to you.

Payment and Shipping Information

We have two ways for you to purchase your order.  Paypal payments are accepted through our web store.  If you would like to pay with a check or Money Order, fill in all information in the cart in our web store, print out Your Shopping Cart and mail to 88 Hollowell Rd. Preston, Ct 06365 addressed to Windsong Western Show Apparel. 

If you choose to purchase your order with a E-Check, your order will not be shipped until after your check has cleared. E-Check usually take 11-14 business days to clear.

A shipping and handling fee of $20.00 is charged for all CHAMP PANTS and $5.00 for Crystal Conchos. Please allow 2-3 weeks for orders to be shipped from the time of purchase as everything is custom made. Standard shipping also includes international shipping.

Please contact us if you'd like to know more about faster delivery and product availability.  

Refund/Exchange Policy

 Exchanges will only be accepted within 3 days of

receiving your CHAMP PANTS. Please contact us before you send

your CHAMP PANTS back so we can expedite your exchange.

Sorry, CHAMP PANTS with Crystal upgrades (excluding Conchos)

are non exchangeable. Please measure properly before ordering,

Exchanges must be made through Windsong Western Show Apparel by contacting us via email at [email protected]

Merchandise must be unworn and unaltered

A $15.00 restocking fee will be required when exchanging for a different size (excluding custom sized Champ Pants) . You will also be responsible for the cost of shipping the pants back to us and the standard CHAMP PANTS shipping cost of $20.00.  Please allow 2-3 weeks to receive your exchange.

Do not remove any tags or labels before you try on your CHAMP PANTS